# Refund and Returns Policy

Source: https://nooblue.com/refund_returns/
Last updated: 2025-06-12

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# Returns and Refunds Policy
Thank you for shopping with **NooBlue**. We want you to be completely satisfied with your purchase. Please read our Returns and Refunds Policy carefully to understand your rights and obligations.
## Return Eligibility
We accept returns and offer refunds on eligible items within **14 days** from the date of delivery. To be eligible for a return, the following conditions must be met:- The item must be **unopened**, **unused**, and in its **original packaging**
- You must provide **proof of purchase** (e.g., order confirmation or receipt)

## How to Request a Return
To initiate a return, please contact our customer service team at [info@nooblue.com](mailto:info@nooblue.com) within 14 days of receiving your order. Include your order number and reason for the return in your email.Once your return request is approved, we will provide you with return instructions and a return shipping address.
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## Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to:- A defective or damaged product
- An incorrect item received
We recommend using a trackable shipping method to ensure safe return of your item.
## Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within **7 business days**.Please note:- **Shipping fees** are non-refundable unless the return is due to our error
- Refund processing times may vary depending on your payment provider

## Non-Returnable Items
For health and safety reasons, we **cannot accept returns** of:- Opened or used products
- Products returned after the 14-day window

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## Contact Us
If you have any questions about this policy, please contact us at:📧 Email: [info@nooblue.com](mailto:info@nooblue.com)